Privacy & Cookie Policy | Heatkeeper

Privacy & Cookie Policy

Last updated: August 2026

1. Who We Are

Heatkeeper is a trading name of Lake Manufacturing Ltd, 27 Phoenix Road, Crowther, Washington NE38 0AD. We are the Data Controller for personal information collected through this website. If you have any questions about this policy or how we handle your data, please contact us at info@heatkeeper.co.uk.

2. What Information We Collect

We may collect and process the following personal information:

  • Name, email address, delivery address, and phone number when you place an order or register an account
  • Payment information (processed securely by our payment provider — we do not store card details)
  • IP address, browser type, device information, and browsing behaviour on our website (via cookies and analytics tools)
  • Communications you send to us, including enquiries and customer service messages
  • Email address if you subscribe to our newsletter or marketing communications

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: To fulfil orders you place with us and manage your account
  • Legal obligation: To comply with applicable laws, including tax and accounting requirements
  • Legitimate interests: To improve our website, prevent fraud, and send relevant marketing to existing customers
  • Consent: Where you have opted in to receive marketing communications or agreed to non-essential cookies

4. How We Use Your Information

  • To process and fulfil your orders and send order confirmations
  • To respond to your enquiries and provide customer support
  • To send you marketing emails where you have consented or where we have a legitimate interest (you can unsubscribe at any time)
  • To improve our website and understand how visitors use it
  • To detect and prevent fraud or misuse of our services
  • To comply with our legal and regulatory obligations

5. How Long We Keep Your Data

  • Order and transaction records: 7 years (required for tax and accounting purposes)
  • Customer accounts: For as long as your account is active, plus 2 years after last activity
  • Marketing preferences: Until you unsubscribe or withdraw consent
  • Enquiry and support records: 3 years from the date of last contact

6. Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Shopify Inc. — our e-commerce platform provider
  • Payment processors (e.g. Shopify Payments, PayPal) — to handle transactions securely
  • Delivery and courier partners — to fulfil and ship your orders
  • Google Analytics — to analyse website traffic (anonymised where possible)
  • Email marketing providers — where you have opted in to receive communications

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Ask us to correct inaccurate or incomplete data
  • Right to erasure: Ask us to delete your data in certain circumstances
  • Right to restrict processing: Ask us to limit how we use your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@heatkeeper.co.uk. We will respond within one month. There is no charge for making a request.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookie Policy

Our website uses cookies — small text files stored on your device — to help the site function correctly and to improve your experience.

Types of cookies we use:

  • Strictly necessary cookies: Essential for the website to function (e.g. shopping basket, secure login). These do not require your consent.
  • Analytics cookies: We use Google Analytics to understand how visitors use our site. These cookies collect anonymised data about pages visited and time spent on site. You will be asked for consent before these are set.
  • Marketing cookies: Used to show relevant advertising. Only set with your consent.

Managing cookies:

You can control and delete cookies through your browser settings. Visit www.aboutcookies.org for guidance on managing cookies across different browsers. Please note that disabling certain cookies may affect the functionality of our website.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.

10. Contact Us

For any questions about this policy or your personal data, please contact:
Heatkeeper / Lake Manufacturing Ltd
27 Phoenix Road, Crowther, Washington NE38 0AD
Email: info@heatkeeper.co.uk