Shipping policy
Delivery Policy
(1) Introduction
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Delivery methods
We will deliver to worldwide countries and territories as stated on our website.
If the address for delivery of your order is a UK mainland address other than Highlands and Islands, then you will be able to select from the following delivery methods:
• standard delivery;
• express delivery.
If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:
• standard international delivery.
(3) Delivery periods
This table indicates the typical delivery periods for the different delivery methods.
Delivery method Typical delivery period
Standard delivery 2-3 working days
Express delivery 1-2 working days
Next day delivery.
Standard international delivery [7-10] working days
Express international delivery currently not available
If you place your order before 1pm on a working day, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
(5) Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:
• the delivery method you select;
• the location of the delivery address; and
• the [size and] weight of your order.
Indicative charges (stated in GBP [and inclusive of applicable VAT although this may not be payable in all instances are as follows:
• standard delivery of a small package weighing 100g to a mainland UK address: GBP £= see website for current charges
• express delivery of a large package weighing 1000g to a mainland UK address: £= see website for current charges
• standard international delivery of a small package weighing 100g to a non-UK mainland address: £= see website for current charges
(6) Delivery tracking
Tracking information will only be supplied for express delivery items.
(7) Receipt and signature
If tracking applies to a delivery, then the delivery must be received in person at the delivery address, and a signature must be provided.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(9) Delivery problems
If you experience any problems with a delivery, please contact us by email to info@heatkeeper.co.uk, by telephone on 0191 4151333 or through our website at www.heatkeeper.co.uk
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
• where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
With the exception of the following areas delivery is usually next working day: Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Man and Channel Isles. Delivery to these areas can take up to 3 days. If your delivery is delayed we will endeavour to get it to you as quickly as possible.
You will be asked to sign for receipt of your delivery by our courier, UK Mail Ltd unless you have given us permission to leave your goods in a secure location without a signature. Please be aware that if you do not sign for your goods they are not covered by our insurance should they be lost or damaged.
You should sign for receipt of your delivery by our courier, unless you have given us permission to leave your goods in a secure location without a signature. Please be aware that if you do not sign for your goods they are not covered by insurance should they be lost or damaged.
Courier surcharge
A courier surcharge may be applicable for items over 5KG to the following post code locations. £= see website for current charges
Zone 1
Mainland UK Locations not listed below
Zone 2 comprises:
G83 7 G83 8 G84 0 IV10 8 IV11 8 IV12 4 IV12 5 IV12 9 IV13 7 IV14 9 IV15 0
IV15 9 IV16 9 IV17 0 IV18 0 IV18 9 IV19 1 IV19 9 IV2 6 IV20 1 IV21 2 IV22 2
IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV27 9 IV28 3 IV30 1 IV30 4 IV30 5 IV30 6
IV30 8 IV30 9 IV31 6 IV32 7 IV36 1 IV36 2 IV36 3 IV36 9 IV4 7 IV40 8 IV5 7
IV52 8 IV53 8 IV54 8 IV6 7 IV63 6 IV63 7 IV7 8 IV8 8 IV9 8 KW1 4 KW1 5
KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW14 9 KW2 6 KW3 6 KW5 6 KW6 6
KW7 6 KW8 6 KW9 6 PA21 2 PA22 3 PA23 7 PA23 8 PA23 9 PA24 8 PA25 8 PA26 8
PA27 8 PA28 6 PA28 9 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5
PA34 9 PA35 1 PA36 4 PA37 1 PA38 4 PH17 2 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3
PH24 3 PH25 3 PH26 3 PH26 9 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH33 9 PH34 4
PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 4 PH49 4 PH50 4
Zone 3 comprises:
HS1 2 HS1 9 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5
IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 0 IV51 9
IV55 8 IV56 8 KA27 8 KA28 0 KW15 1 KW15 9 KW16 3 KW16 9 KW17 2 PA20 0 PA20 9
PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7
PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6
PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH41 2 PH42 4 PH43 4 PH44 4 ZE1 0
ZE1 9 ZE2 9 ZE3 9
Zone 3 comprises:
Northern Ireland/All ‘BT’ (Belfast) Postcodes.
Zone 4 comprises:
Dublin & Republic of Ireland.
Isle of Man/All ‘IM’ Postcodes, and Channel Islands/All ‘GY’ (Guernsey, Alderney & Sark) & ‘JE’ (Jersey) Postcodes.
Partial deliveries
We have the right to make partial deliveries when some items are out of stock and will despatch the out of stock items as soon as we have them with no extra charge for delivery. We will contact you to confirm the status of your order.
(1) Introduction
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Delivery methods
We will deliver to worldwide countries and territories as stated on our website.
If the address for delivery of your order is a UK mainland address other than Highlands and Islands, then you will be able to select from the following delivery methods:
• standard delivery;
• express delivery.
If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:
• standard international delivery.
(3) Delivery periods
This table indicates the typical delivery periods for the different delivery methods.
Delivery method Typical delivery period
Standard delivery 2-3 working days
Express delivery 1-2 working days
Next day delivery.
Standard international delivery [7-10] working days
Express international delivery currently not available
If you place your order before 1pm on a working day, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
(5) Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:
• the delivery method you select;
• the location of the delivery address; and
• the [size and] weight of your order.
Indicative charges (stated in GBP [and inclusive of applicable VAT although this may not be payable in all instances are as follows:
• standard delivery of a small package weighing 100g to a mainland UK address: GBP £= see website for current charges
• express delivery of a large package weighing 1000g to a mainland UK address: £= see website for current charges
• standard international delivery of a small package weighing 100g to a non-UK mainland address: £= see website for current charges
(6) Delivery tracking
Tracking information will only be supplied for express delivery items.
(7) Receipt and signature
If tracking applies to a delivery, then the delivery must be received in person at the delivery address, and a signature must be provided.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(9) Delivery problems
If you experience any problems with a delivery, please contact us by email to info@heatkeeper.co.uk, by telephone on 0191 4151333 or through our website at www.heatkeeper.co.uk
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
• where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
With the exception of the following areas delivery is usually next working day: Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Man and Channel Isles. Delivery to these areas can take up to 3 days. If your delivery is delayed we will endeavour to get it to you as quickly as possible.
You will be asked to sign for receipt of your delivery by our courier, UK Mail Ltd unless you have given us permission to leave your goods in a secure location without a signature. Please be aware that if you do not sign for your goods they are not covered by our insurance should they be lost or damaged.
You should sign for receipt of your delivery by our courier, unless you have given us permission to leave your goods in a secure location without a signature. Please be aware that if you do not sign for your goods they are not covered by insurance should they be lost or damaged.
Courier surcharge
A courier surcharge may be applicable for items over 5KG to the following post code locations. £= see website for current charges
Zone 1
Mainland UK Locations not listed below
Zone 2 comprises:
G83 7 G83 8 G84 0 IV10 8 IV11 8 IV12 4 IV12 5 IV12 9 IV13 7 IV14 9 IV15 0
IV15 9 IV16 9 IV17 0 IV18 0 IV18 9 IV19 1 IV19 9 IV2 6 IV20 1 IV21 2 IV22 2
IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV27 9 IV28 3 IV30 1 IV30 4 IV30 5 IV30 6
IV30 8 IV30 9 IV31 6 IV32 7 IV36 1 IV36 2 IV36 3 IV36 9 IV4 7 IV40 8 IV5 7
IV52 8 IV53 8 IV54 8 IV6 7 IV63 6 IV63 7 IV7 8 IV8 8 IV9 8 KW1 4 KW1 5
KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW14 9 KW2 6 KW3 6 KW5 6 KW6 6
KW7 6 KW8 6 KW9 6 PA21 2 PA22 3 PA23 7 PA23 8 PA23 9 PA24 8 PA25 8 PA26 8
PA27 8 PA28 6 PA28 9 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5
PA34 9 PA35 1 PA36 4 PA37 1 PA38 4 PH17 2 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3
PH24 3 PH25 3 PH26 3 PH26 9 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH33 9 PH34 4
PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 4 PH49 4 PH50 4
Zone 3 comprises:
HS1 2 HS1 9 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5
IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 0 IV51 9
IV55 8 IV56 8 KA27 8 KA28 0 KW15 1 KW15 9 KW16 3 KW16 9 KW17 2 PA20 0 PA20 9
PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7
PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6
PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH41 2 PH42 4 PH43 4 PH44 4 ZE1 0
ZE1 9 ZE2 9 ZE3 9
Zone 3 comprises:
Northern Ireland/All ‘BT’ (Belfast) Postcodes.
Zone 4 comprises:
Dublin & Republic of Ireland.
Isle of Man/All ‘IM’ Postcodes, and Channel Islands/All ‘GY’ (Guernsey, Alderney & Sark) & ‘JE’ (Jersey) Postcodes.
Partial deliveries
We have the right to make partial deliveries when some items are out of stock and will despatch the out of stock items as soon as we have them with no extra charge for delivery. We will contact you to confirm the status of your order.